Return and Refund Policy

Last Updated: December 28, 2025.

At Colorful Shoes 4U, we want you to love every step you take in our shoes. If your order isn’t just right, we make returns/exchanges and refund simple and easy.

To Cancel an Order

  • Orders can be cancelled within 24 hours of placement by contacting us at support@colorfulshoes4u.com. Read more Modify/Cancel Order.
  • If the order has already shipped, it can no longer be cancelled but may be returned once delivered (see steps below).

Return Policy

We gladly accept returns/exchanges for both defective and non-defective products, the customer no longer needs it.

1. Eligibility for Returns

You may return any new, unused product within 30 days of the delivery date.
To qualify for a return:

  • The item must be in new and unused condition.
  • Return requests must be initiated by email within 30 days of the delivery date.

2. Return method and fees

Return Method: By mail.

Return Label: For eligible return requests, we will send a prepaid return label via email. Customers need to download and print it, then attach it to the return package.

Shipping Fee: No cost.

  • We provide a prepaid return label for eligible returns within the return window. Prepaid return labels are only valid for the carrier we provide. You need to download and print this return label.
  • You do not pay shipping costs for approved returns using our label.
  • If you use your own return method, we are not responsible for lost shipments and cannot reimburse third-party postage.

Restocking Fee: No cost.

3. Steps to Return

3.1. Email Us: Send a return request to support@colorfulshoes4u.com with the subject line “Return Request – Order #[Your Order Number]”.

3.2. Include the Following Information: Order email (recommended to use the purchase email to send a return request), Order number, Reason for return (damaged, defective, wrong item, no longer need the product, etc.), Photos of the item.

3.3. Receive Return Label: Our team will review your request and respond within 1–2 business days with instructions and a prepaid return label. You need to download and print this return label.

3.4. Package the Item Securely: Use the original packaging if possible. Include any accessories, manuals, or tags that came with the product.

3.5. Ship the Return: Drop off the package at the carrier indicated on your prepaid label. Once shipped, keep the tracking number for reference. Return Address: 94 Hunter Ln, Enfield, Connecticut 06082, United States.

3.6. Once we receive your package, we’ll send a confirmation email. The return will then be inspected and processed.

Exchanges

Need a different size or color? We’re happy to exchange your item as long as it is unused and in its original condition.

  • Exchange Period: Within 30 days of delivery for items in new, unused, and unwashed condition with tags attached.
  • Process: Contact support@colorfulshoes4u.com to request an exchange. A prepaid return label will be provided.
  • Replacement: Once your return is received and approved, your replacement item will be shipped promptly.

Refunds

Inspection: After receiving the returned package, we need to inspect its condition. This process takes 1-2 business days. Exceptions: Items not returned in new condition may be denied.

Approval: Once the inspection results are available, you will receive an email notification. If your return is approved, the refund will be processed automatically using the original payment method.

Refund Amount: The refund amount is based on the purchase price of the returned items. Shipping and other fees will be refunded if you return the entire order for the following reasons: defective product, wrong item sent, damaged upon receipt, not as described.

Refund Timeline

  • Processing time: The time from when we receive the returned package until we refund your money to your original payment method is a maximum of 5 business days.
  • Method: Refunds are sent back to your original payment method.
  • Late or Missing Refunds: If you haven’t received your refund within 5 business days, please contact us for assistance.

Damaged, Defective, or Incorrect Items

  • If defective, damaged, or incorrect: Contact us at support@colorfulshoes4u.com with your order number and photos.
  • Resolution: We will send a replacement at no cost or issue a full refund, including shipping fees, if you prefer.

Need Help?

Our team is here to assist you.

  • Email: support@colorfulshoes4u.com
  • Phone: +1 (860) 352-6789
  • Business Address: 94 Hunter Ln, Enfield, Connecticut 06082, United States
  • Support Hours: Monday to Sunday, 8:00 AM – 10:00 PM ET (closed on holidays)